HOSTED BY:

Oslo airport and Avinor

WITH THE COOPERATION OF THE:

Etrc

CORPORATE SPONSOR:

Nuance

Event Partner

etrc

Media Partner

etrc

Corporate Sponsor

Nuance

Gold Sponsors

Glenfiddich lagardere

Bronze Sponsors

Aelia Relay JTI Luxottica Xpress Spa

Exhibitors

Mapic Nuance PPS Publications

The 2014 ACI EUROPE Airport Trading Conference and Exhibition has now taken place.

The 2014 ACI EUROPE Airport Trading Conference and Exhibition has now taken place.

We would like to take the opportunity once more to thank Zurich Airport for hosting the event, our Corporate Sponsor, Nuance, plus our other event sponsors Glenfiddich, LS Travel Retail EMEA, Aelia, JTI, Luxottica, Relay and XpresSpa. We would also like to thank our excellent speakers, exhibitors and of course our delegates, who played such an important role in the conference sessions with their comments and questions.

We hope all who attended the event had an enjoyable and productive visit and we look forward to seeing you again next year. To all industry professionals who sadly were unable to attend, please do Mark Your Diaries for next year's ACI EUROPE Airport Trading Conference and Exhibition, hosted by SEA Aeroporti di Milano and taking place at the NHow, Milan from 21-23 April 2015.

23RD ACI EUROPE AIRPORT TRADING CONFERENCE & EXHIBITION

The 23RD ACI EUROPE AIRPORT TRADING CONFERENCE AND EXHIBITION will take place at the MAAG Hall, Zurich, from the 26 to 28 March 2014

"TRAVEL EXPERIENCE – OPERATIONAL EXCELLENCE VS. COMMERCIAL OPPORTUNITIES"

The 23rd ACI EUROPE Airport Trading Conference and Exhibition will bring together key airport commercial executives, operators and brands, as well as key business partners from airport retail, food & beverage, travel services, media and other enterprises from around the world, who are focused on delivering non-aeronautical revenue success at airports.

With the economic backdrop of sovereign debt crises, the rising cost of finance for airports and minimal new airline capacity entering the market, there is a growing emphasis on non-aeronautical revenues. Airports are taking an increasingly customer-centric approach, with a strong focus on smooth passenger processing and creating a stress-free airport experience – a contented traveller is more likely to spend at the airport.

The ACI EUROPE Airport Trading Conference & Exhibition 2014 will address the prescient issues and challenges facing airports today, as they strive to achieve operational excellence, while at the same time maximising commercial opportunities.

New for 2014 – Network with industry partners before even arriving in Zurich

Established as the must-attend networking event for airport commercial executives this event encourages learning through sharing experiences and ideas between industry experts. As a new addition to this year's event, registered delegates will be invited to start networking before even arriving in Zurich – register early and start networking today. Details will be provided with confirmation of registration.

Our host: Zurich Airport

Host message

We are delighted to be working with Zurich Airport, as the host of this event, who will be offering delegates an outstanding networking and social programme in the exciting city of Zurich.

VIEW MORE ABOUT OUR HOST

Luxury social programme and networking

ETRC

ACI EUROPE events are renowned for their social programmes and our host Zurich Airport promises to deliver the very best in Swiss hospitality and cuisine during the Welcome Reception and Gala Dinner, where extensive networking opportunities will be the key goal.

VIEW OUR FULL SOCIAL PROGRAMME

Network with key industry suppliers

pProducts and ExhibitionFrom the latest products specifically designed for the travel retail channel, through to car parking and retail initiatives you are sure to be inspired by what is being showcased on our exhibition floor.

FIND OUT MORE

PREVIOUS EVENT TESTIMONIALS

"I have really enjoyed the event. The conference has addressed the most important topics, including increasing sales and developing loyalty programmes. I have also been very impressed with the exhibition, which has been very busy. Overall, the conference and exhibition have been very interesting for me."

Bohumil Neumann, Director, Prague Airport

"The event has been an excellent networking opportunity for us – all of our main airport partners are here. We have been very busy and I think there has been a record attendance at the event. I have also enjoyed the insights gained in the conference sessions. You meet all the right people at the ACI EUROPE Airport Trading Conference & Exhibition – all of the key decision-makers are here. You just have to attend."

Markus Ettlin, Director Retail Marketing, Gebr. Heinemann

"There has been an interesting mix of people participating in the event, and it has been really good to have the airlines involved. The presentations and high level of debates in the conference are leading to interesting issues being discussed. The conference has provided a lot of fresh perspectives that I will take away with me. There have also been excellent networking opportunities in the exhibition and at the social events."

Muriel Zingraff-Shariff, Retail Concessions Director, Heathrow Airport

"There has been excellent content in the conference and great speakers. There have also been very good networking opportunities for us; we have met a lot of people. The event has been very well organised. The Unconference sessions are also a very good idea, providing more focus and an even greater level of interaction due to the intimacy of the groups. The exhibition has also been very interesting."

Fernando Pérez-Peña, Business Development Director, Europe, World Duty Free Group

"The conference has been excellent. The presentations have been very focused, and there has been a high level of engagement between participants. The sharing of ideas has also been very impressive, particularly in the Unconference sessions, which provided even more opportunity for greater interaction. It has been a very successful event."

Claus-Dieter Wehr, Managing Director, Hamburg Airport

"There have been excellent conference sessions that have been very well targeted to the theme of the event. Each session has been very different, with a good level of interaction and the right topics being addressed. There has been an open-ness and an honesty to the presentations, which has been very refreshing. There have also been great networking opportunities in the exhibition and fantastic social events. Myself and my team have taken a lot out of this year's ACI EUROPE Airport Trading Conference & Exhibition."

Spencer Sheen, Head of Retail, Gatwick Airport

VIEW PREVIOUS EVENT TESTIMONIALS

Inspiring Keynotes and Speakers

Keiynotes and SpeakersACI EUROPE Airport Trading is renowned for an outstanding conference programme which delivers insight from leading speakers both outside the industry, and within it. This year will host an exclusive and inspirational Keynote Deliveries from Tyler Brûlé, Editor in Chief, Monocle Magazine and Stéphanie Griffiths, Director of Strategic Development, Future Foundation. Previous Keynote Speakers include Cassidy Morgan, CEO, Interbrand Central and Eastern Europe; Tom Savigar, Trends Director, The Future Laboratory; and Richard Reed, Co-Founder, Innocent.

VIEW THE FULL CONFERENCE PROGRAMME

DISCOUNTED ACCOMMODATION

Accomodation

ACI EUROPE has reserved preferential rates for Airport Trading delegates, at selected ACI Recommended Hotels. Preferential room rates are available for a limited time only.

VIEW MORE ACCOMMODATION INFORMATION

Previous events highlights

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