22nd Annual ACI EUROPE Airport Trading Conference
"Engaging the air-travel consumer to spend through technology and innovation"
Now in its 21st year, the ACI EUROPE Airport Trading Conference is firmly established as THE must-attend event for airport retail executives globally.
21st Annual ACI EUROPE Airport Trading Conference
Conference Theme Announced
“Engaging the air-travel consumer to spend through technology and innovation”
Radisson Blu Plaza Hotel, Oslo – 23-25 April 2012
The 21st ACI EUROPE Airport Trading Conference and Exhibition will bring together over 400 key airport commercial executives and their business partners from retail, food and beverage, travel services, media and other enterprises from around the world, who are focused on delivering non-aeronautical revenue success at airports.
We are pleased to announced this year’s conference theme “Engaging the air-travel consumer to spend through technology and innovation”, focusing on the latest innovations to increase passenger spending.
The in-depth conference programme will also explore key industry issues including:
- Why don’t passengers spend at the airport, and how can we convert them into consumers?
- In today’s world consumers have great power to define how and what they want to buy – how do we bring more personalisation to spending in an airport context?
- Would a greater sense of theatre/experience increase spending?
- Do advanced marketing strategies to encourage passengers to park, and, shop at the airport work?
- Are airports too similar in terms of their commercial offer?
- Do we need to introduce more local and original concepts to convert more passengers into changing their purchasing habits?
- How can brands, retailers and airports collaborate better to showcase their offers in the airports?
- Shopping through mobile devices is increasing drastically – How can airports and concessionaires capture this trend?
- Innovating to increase spend per passenger in all the key commercial areas, including Pricing, Techonolgy and Creating An Experience
- New Partnerships – Developing relations with industry stakeholders, and beyond, to create meaningful interactions with passengers in a way that truly enhances profits
- Is Airport-Airline Collaboration to drive commercial revenues possible considering their different business models, and would profit shares be necessary to make it work?
- Is transparency between partners the key to effective new collaborations?
- How feasible are airport loyalty programmes to establish, and do they create additional spend?
- How do you attract innovative commercial partners that have not worked in air transport before?
- How do you foster an environment for collaboration between stakeholders?
- How do we collaborate with partners to provide wider and deeper passenger information, and provide targeted rewards and offers?
- How do we promote the right airport services to the right customer at the right time?
- Innovation to deepen relations, and engagement, with passengers by creating an individual experience
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SPEAKERS CONFIRMED INCLUDE:
Muriel Zingraff-Shariff, Retail Concessions Director, BAA
Andrea Belardini, CEO Europe, The Nuance Group
Andrew Lynch, CEO, SSP
Carsten Norland, Vice President, Sales, Copenhagen Airports
Catherine Mayer, Vice President Airport Service, SITA
Rod O’Shea, EMEA Director of Embedded & Intelligent Systems Sales & Marketing, Intel
Mattias Sjolund, Partner, Airport U Ltd
John Baumgartner, Director Business Development, Inflight Service Europe
Nicolay Nilsen, Managing Director, Oslo Airport
Patrick Graf, Head of Marketing Retail and Services, Zurich Airport and Incoming Chairman, ACI EUROPE Commercial Forum
Jérôme Goldberg, Managing Director, JMG-Research
Philippe Guitelman, Travel Retail Worldwide Director, Guerlain- Espen Ettre, Director Property & Commercial Development, Oslo Airport
Daniel A. Skjeldam, Chief Commercial Officer, Norwegian Air Shuttle
Helen Grace, Vice President Business Development, International Airports, Foreign Exchange Services, American Express
Peter Bayer, Vice President, Corporate Real Estate Management & Development, Munich Airport- Peter Poungias, Director Commercial and Property Activities, HOCHTIEF Airport GmbH
- Frank O’Connel, President, ETRC
- Raoul Spanger, Member of the Board, Gebr. Heinemann
- Luigi Battuello, Commercial Director, SEA Milan
- Dag Rasmussen, Chairman and Chief Executive Officer, Lagardére Services
- Otto Ambagtsheer, Director of Consumers, Schiphol Group
More speakers and full conference programme to be announced shortly.
Testimonials from 2011
"The event has been terrific. I have met a lot of really good people, who you only see at this event. It is a great way to see your business partners together. It is an event that people in the industry should come to and the high number of delegates here shows that they know to do so. Even with the impact of the ash cloud last year, the attendance was great; this year, it's even better. I have met a lot of really good new contacts and some old friends here. "
John Holland-Kaye
Commercial Director, BAA
"The structure and approach to the conference has been different this year, and it's a positive development. It is a much more interactive approach to get people involved. The issues discussed have been highly relevant and the conference sessions have involved a lot of interaction with the audience. The objective of the Unconference session was great and should be continued – it was first-class for stimulating debate. Each of the panel sessions involved a complementary range of speakers. The event pulled all of the key issues together and the format and structure have been very good." "
Doug Benham
Head of Commercial, MAp Airports
"We are on the edge of a new era in travel retail, and this event is at the forefront of addressing the key issues. We need a refreshment of innovation, which is the theme of this conference. The event has addressed all of the relevant issues, such as different kinds of communication with consumers."
Raoul Spanger
Member of the Executive Board, Gebr Heinemann
Social Events
All ACI EUROPE Airport Trading Conference and Exhibition participants are invited to attend the outstanding social programme hosted by Oslo Airport providing a great opportunity for networking with industry colleagues.
Welcome Reception - Monday 23 April 2012
Networking Gala Dinner - Tuesday 24 April 2012
Hosted By:
