19th Annual ACI EUROPE
Airport Trading Conference and Exhibition

Mediterranean Conference Centre, Valletta, Malta – April 26-28 2010

• Domino effects - recent impacts on airport retailing range from single bag carry-on restrictions through to continuing threats to tobacco merchandising. How are these issues being addressed and what other pressures and legislation are on the horizon across the business? Including: Security: Update on LAGs, dwell time and other processing improvements
• Outstanding case studies of commercial excellence embracing all airports
• The price is right? Delivering value consistently across the passenger experience (or how only one bad experience along the chain can destroy your customer’s appetite to spend).
• Getting personal: Engaging your consumer, knowing what they want, and telling them what you’ve got in dynamic new ways

The quality of the presentations was the best I have seen at one of these events.

Martyn Lloyd
Commercial Director
London Luton Airport

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ACI EUROPE Trading Conference, one of the strongest of recent years...

moodiereport.com
28 February 2008 | Read full article

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ACI conference is a success

TrendNews.com
26 February 2008 | Read full article

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Keynote speaker announced

Gerald Ratner, CEO, geraldonline.com

From riches to rags, back to riches again – unique lessons from high street and internet retailing

By 1990 Gerald Ratner had become the world’s largest jewellery retailer, but following a high profile gaffe where he called his products “total crap” he lost it all, but has since come back strong again through a new online business – geraldonline.com

Other Speakers Include

• Olivier Jankovec, Director General, ACI EUROPE
• Frank O'Connell, President, ETRC
• John Holland-Kaye, Commercial Director, BAA
• Tim Rycroft, Global Travel & Middle East Corporate Relations Director, Diageo
• Bob McFadyen, Director Consumer Business, Budapest Airport
• Roy Palmer, Chairman, Pragma
• Gerry Crawford, Head of Retail, Dublin Airport Authority
• Andrew Harrison, Commercial Director, Manchester Airport
• Julian Jaeger, CEO, Malta International Airport
• Martin Moodie, Publisher, The Moodie Report
• Joe Cappello, CEO, Air Malta
• Joseph G . Woods, certified de Bono trainer, Minding International – The Edward de Bono Centre for Strategic Innovation and Creativity and Manager for Innovation, The World Centre for New Thinking
• Friedrich Schock, CEO, APCOA