ACI EUROPE Airport Commercial & Retail Conference 2019

The ACI EUROPE Airport Commercial & Retail Conference is established as a vital learning and networking event for airport retail executives globally. The event brings together senior airport commercial executives, operators and brands, as well as their business partners from retail, food & beverage, travel services, media and other enterprises from around the world, who are focused on delivering non-aeronautical revenue success at airports.

This unrivalled annual forum will enable all concerned to share experiences and best practice. Delegates will be able to gain invaluable insights from colleagues and peers from within the industry.

We look forward to welcoming you to Reykjavik.


The 2019 conference agenda is currently being developed. Meanwhile, please find below the 2018 conference programme, which provides insight into the quality of the speakers and the key areas of focus.


Wednesday 14th March 2018 - Day 1


09:00 - 10:15

Opening Session

Welcome from the Host


Chairman of the Board
Eliezer Marum

Chairman of the Board

Israel Airports Authority

Minister of Transportation & Intelligence
Israel Katz

Minister of Transportation & Intelligence

Government of Israel

State of the Industry Address


Director General
Olivier Jankovec

Director General

ACI EUROPE

Welcome Addresses


Head of Retail and Advertising <strong>Budapest Airport</strong> and Chair, <strong>ACI EUROPE Commercial Forum</strong>
Dr. Patrick Bohl

Head of Retail and Advertising Budapest Airport and Chair, ACI EUROPE Commercial Forum

Budapest Airport

President <strong>ETRC</strong> and External Affairs Director, <strong>DUFRY</strong>
Sarah Branquinho

President ETRC and External Affairs Director, DUFRY

ETRC


10:15 - 11:00
Coffee break in the Exhibition

11:00 - 11:30

Keynote address

CEO
Gonen Usishkin

CEO

El Al


11:30 - 13:00
First Working Session

Commercial influences of the host airport: Israel’s economy is famously split in two: “tech & tourism – and then all the rest.” In this context how are Israel’s airports succeeding commercially?

Moderator


Deputy Director General Commerce and Business Development
Yoram Shapira

Deputy Director General Commerce and Business Development

Israel Airports Authority

Moderator’s brief: Dynamic traffic trends – open skies, low-cost airlines and passenger expectations for improved Travel Experience – driving the change of Ben Gurion Int’l Airport infrastructure and retail mix

Speakers


Infrastructure – The new Ben Gurion Concourse E and the renovation and the re-opening of Terminal 1 – a result of dynamic traffic trends – open skies, and low-cost airlines

Managing Director
Shmuel Zakay

Managing Director

Ben Gurion Int’l Airport

30 years in a Dynamic Environment – from a kiosk to a multi-national joint venture

Duty Free Chairman
Garry Stock

Duty Free Chairman

James Richardson

New technology is only one form of transformation along with disruption of previously long-accepted traditional business practices and models.” What does SSP, which recently opened new F&B offers at Ben Gurion Airport, feel are the changes required to help optimise airport F&B performance?

Group Business Development Director
Jonathan Robinson

Group Business Development Director

SSP

The brand new Eilat Ilan and Assaf Ramon Airport – what are the chosen commercial solutions at the first entirely new Israeli airport of modern times? Is there a strong local flavour at this vital Red Sea tourist airport?

Head of Business Development, Department of Commerce and Business Development
Gadi Refaeli

Head of Business Development, Department of Commerce and Business Development

Israel Airports Authority


13:00 - 14:15
Lunch in the Exhibition

14:15 - 15:30
Second Working Session

Are you being used? Are airport stores shops? Or just showrooms for brands?

Moderator


Head of Category Planning
Ivo Knuesel

Head of Category Planning

Mondelez World Travel Retail

Panel


For the retailers:

Global Commercial Director
Nigel Keal

Global Commercial Director

DUFRY

For the brands:

President
Erik Juul-Mortensen

President

Tax Free World Association

For the airports:

Retail & Service Proposition Director
Chris Annetts

Retail & Service Proposition Director

Heathrow Airport

For the technology companies:

CEO/Founder
Kian T. Gould

CEO/Founder

AOE GmbH


15:30 - 16:15
Coffee break in the Exhibition

16:15 - 17:30
Third Working Session

The Innovation Masterclass

Moderator


 Senior Editor
Andrew Pentol

Senior Editor

TRBusiness

Defining Speaker


Creating “the ultimate airport F&B offer”: How Autogrill is using digital to offer customers meaningful experiences

Chief Marketing Officer
Ezio Balarini

Chief Marketing Officer

Autogrill

Speakers


The new Oslo Terminal 2: Avoiding the twin perils of increased costs and revenue dilution presented by doubling the size of commercial areas

Commercial Director
Maiken Skirstad Mo

Commercial Director

Avinor Group

Speaker brief: Oslo Airport’s new Terminal 2 opened in April 2017. The NOK14 billion (€1.7bn) development increased annual capacity to 30 million passengers and doubled available retail space to 22,000 square metres. How does the airport balance its long-term need for future proofing, with the immediate risk that yield and profit could be impacted?

Can tobacco still be relevant and innovative in the travel retail space? Defend the claim: “The smoking traveller is one of the most valuable shoppers in travel retail – they are known to be high spenders across duty free products and our aim is to help our retail partners maximise this value.”

Head of Duty Free Corporate Affairs
Mariana Stangl Pinheiro

Head of Duty Free Corporate Affairs

JTI

FLIO is a digital marketplace for retailers and brands to reach travellers when they are in the airport.
 

Director
Roman Bach

Director

FLIO

Defend the claim that “the FLIO user has proven to increase average transaction values by up to 40%”: What have been the measurable results of campaigns with major brands including Estée Lauder, Mondelez, Pernod Ricard, Rituals, Hugo Boss and L’Oréal?

Incentivising non-shoppers to spend in travel retail: Defend the claim that Coindrum, which currently turns loose change into higher value retail vouchers at nine European airports, is “a category growth opportunity and win-win solution by which passengers outspend the relatively low value vouchers by roughly 10X at the tills”

Chief Executive Officer
Lukas Decker

Chief Executive Officer

Coindrum

Thursday 15th March 2018 - Day 2


09:00 - 10:30
Fourth Working Session

“The reports of the death of the car – a star performer in the airport commercial space – are greatly exaggerated, aren’t they?”*

*Apologies to Mark Twain

With the accelerating demise of the petrol engine, what do the leading producers think the car of the future will be like and how will this impact airports when they rely so heavily on car-related revenues? Will people use cars much less? So will they park less? Hire less cars? Spend less money on airport drop-off etc, etc?

Key car-related market forces acting on airports: Erosion of taxi pick-up income by Uberisation/car sharing apps – off airport on-demand rental and other market forces.

Moderator


President
Dermot Davitt

President

The Moodie Davitt Report

Speakers


Is there a future for airport parking?

Co-Founder and COO
Stéphane Evanno

Co-Founder and COO

Stanley Robotics

Can loyalty programmes really work in airport parking? What have been the results of Chauntry’s ‘Loyalty Solution’ six months on from its launch?

CEO
Theresa Hughes

CEO

Chauntry

Airport car parks, but not as we know them: With the move towards electric cars likely to become a boom, will high-yielding, but often very constrained airport car parks soon have to be totally reconstructed? Will the chance be taken to offer completely new commercial parking propositions and add-ons?

Director of Airport Services
Paul Connolly

Director of Airport Services

APCOA Parking

With the highest EBITDA, and making up over 22% of airports’ non-aeronautical revenues, parking should be a primary opportunity to drive performance. What strategies should airports be taking to optimise revenues and cope with the shift towards ride sharing and disruptors like Uber?

Director
Guy Barnes

Director

IDeas


10:30 - 11:00
Coffee break in the Exhibition

11:00 - 12:30
Fifth Working Session

The Star Chamber: Brand new centres of commercial excellence, new markets, new ideas…new ways of making money…

Moderator


Founder and Managing Director
Robbie Gill

Founder and Managing Director

The Design Solution

Speakers


Rome Fiumicino’s €390 million Pier E, with the 10,000sqm ‘Piazza del Made in Italy’, opened last year with the claim to “set a new retail benchmark” and an offering in both the fashion-luxury sector and food & beverage that is definitively Italian. One year on, in what tangible ways has this new benchmark been achieved?

Head of Commercial Services
Giorgio Moroni

Head of Commercial Services

Aeroporti di Roma

Digitalised dining: Heathrow has partnered with Grab to provide a new service allowing travellers to order takeaway food and drink in advance via the airport’s app. What are the expectations and how well is Grab performing?

Commercial Director
Avi Robinson

Commercial Director

Grab

Lagardère sees digital a “means to unlock barriers to purchase and convert more passengers into duty free shoppers”

EVP Marketing & Digital Duty Free Global
Stéphanie Metz-Thevenod

EVP Marketing & Digital Duty Free Global

Lagardère Travel Retail

Munich Airport’s subsidiary eurotrade has developed the MyDutyFree retail concept, reflecting the best of Bavaria and Munich. After being introduced in the airport’s new satellite, the concept will be further rolled out in the continued Terminal 2 redevelopment

Managing Director
Sven Zahn

Managing Director

eurotrade


12:30 - 12:45

Closing Presentation

Commercial Director Keflavik Airport
Hlynur Sigurðsson

Commercial Director Keflavik Airport

Isavia

The next important new hub airport in Europe: Keflavik Airport’s traffic has grown by 80% in the past three years and will likely exceed 10 million in 2018. How does the airport retail environment cope with this pace of growth, particularly in transit traffic? And what new tender opportunities does the planned new North Terminal present?


12:45 - 13:45
Lunch in the Exhibition

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Event Information

The ACI EUROPE Airport Commercial and Retail Conference and Exhibition brings together airports focused on delivering non-aeronautical revenue at airports

Event
ACI EUROPE Airport Commercial & Retail Conference & Exhibition 2019
Date
- March 2019
Location
Harpa, Reykjavik, Iceland