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13-15 March 2018 // Tel Aviv, Israel


ACI EUROPE Airport Commercial & Retail Conference 2017

The ACI EUROPE Airport Commercial & Retail Conference is established as a vital learning and networking event for airport retail executives globally. The event brings together senior airport commercial executives, operators and brands, as well as their business partners from retail, food & beverage, travel services, media and other enterprises from around the world, who are focused on delivering non-aeronautical revenue success at airports.

This unrivalled annual forum will enable all concerned to share experiences and best practice. Delegates will be able to gain invaluable insights from colleagues and peers from within the industry.

We look forward to welcoming you to Tel Aviv.

2017 Conference Programme:


Programme - Tuesday 4th April 2017

  • 09:00 - 10:45

    Opening Session

  • 10:20 - 10:45

    Keynote Address

    Is travel retail really special? Is it truly the “global shop window” for an international brand such as L’Oréal? In the world of the always-connected traveller, is the role of the airport store shifting from shop to showroom?

    In a role encompassing all divisions and brands in the group including L’Oréal Paris, L’Oréal Luxe Division, The Body Shop, Vichy, La Roche-Posay and Kérastase, Cymberg’s mission is to “reinforce all the dimensions of L’Oréal’s partnership with retailers, to globalise the approach and action plans, and to build L’Oréal’s category leadership in the channel.” Is the L’Oréal Travel Retail globalisation strategy succeeding, and how important is travel retail as a growth driver to the entire L’Oréal group?

    Richard Cymberg
    General Director, Global Client Management
    L’Oréal Travel Retail
    Richard Cymberg,
  • Coffee break in the Exhibition

    10:45 - 11:30

  • 11:30 - 13:00

    Is there a big problem in the airport retail space? Are conversion rates and yields performing far below expectations?

  • Lunch in the Exhibition

    13:00 - 14:15

  • 14:15 - 15:30

    Less is more: Are some key profit centres, under-appreciated and worryingly over-exploited by over-ambitious concession targets?

  • Coffee break in the Exhibition

    15:30 - 16:15

  • 16:15 - 17:30

    Exclusive previews: Brand new centres of commercial excellence opening in 2017-20

Next day

Programme - Wednesday 5th April 2017

  • 09:00 - 09:20

    Inspirational Keynote Speech

    "Successfully transplanting a global brand to airports"

    The Galeries Lafayette Group welcomes more than a million visitors every day to its 280 stores, far more than any airports. It has developed travel retail expertise at Paris Aéroport through its watch and jewellery specialist, Royal Quartz Paris. How does this globally-famous retailer of the French “Art of Living” “constantly reinvent itself” to create successful airport shopping experiences, and stay competitive among international clients?

    Daphné de Jenlis
    CEO, Louis Pion - Royal Quartz
    Groupe Galeries Lafayette
    Daphné de Jenlis,

  • 09:20 - 10:30

    Is F&B both underperforming but, at the same time, the great hope for the future?

  • Coffee break in the Exhibition

    10:30 - 11:15

  • 11:15 - 12:30

    Future proofing or falling short? Are airports moving anything like fast enough to keep pace with the buying trends of the much talked-about, but little-understood Millenials, Chinese travellers, and the increasingly affluent aging traveller?

  • Lunch in the Exhibition

    12:30 - 13:30
Previous Day

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