Opening Session
Welcome from the Host
Dominique Thillaud
CEO/Chairman of the Board
Aéroports de la Côte d’Azur
Filip Soete
Chief Commercial Officer
Aéroports de la Côte d’Azur
State of the Industry Address
Olivier Jankovec
Director General
ACI EUROPE
Welcome Addresses
Dr. Patrick Bohl
Head of Retail and Advertising
Budapest Airport
Sarah Branquinho
President ETRC and External Affairs Director, DUFRY
ETRC
Keynote Address
Is travel retail really special? Is it truly the “global shop window” for an international brand such as L’Oréal? In the world of the always-connected traveller, is the role of the airport store shifting from shop to showroom?
Richard Cymberg
General Director, Global Client Management
L’Oréal Travel Retail
In a role encompassing all divisions and brands in the group including L’Oréal Paris, L’Oréal Luxe Division, The Body Shop, Vichy, La Roche-Posay and Kérastase, Cymberg’s mission is to “reinforce all the dimensions of L’Oréal’s partnership with retailers, to globalise the approach and action plans, and to build L’Oréal’s category leadership in the channel.” Is the L’Oréal Travel Retail globalisation strategy succeeding, and how important is travel retail as a growth driver to the entire L’Oréal group?
Coffee break in the Exhibition
Is there a big problem in the airport retail space? Are conversion rates and yields performing far below expectations?
FIRST WORKING SESSION
Chairman
Rachel Bulford
Head of Retail
Gatwick Airport
Defining presentation
An analysis of the performance of airport retail at various airports in Europe
Peter Mohn
CEO
m1nd-set
Speaker brief: Which airports are doing well, and not so well? Are there stand-out performers (and non-performers) among activities and categories? The average per passenger spend is €10.38 – what should be the target benchmark?
In order to maximise yield, airports should scientifically identify which categories are the clear stand-out, star performers and position them accordingly. What is the evidence that they actually do this?
Francis Gros
Head of Global Channels
Luxottica Group
Defend the claim: “By giving the category the space and care that it deserves, we can really accelerate the pace of growth, and contribute to ANY growth plan of our partners, no matter how ambitious that can be.” (Luxottica has 7,500 stores and trades from 3,000 locations on airports including 155 stand-alone stores.)
Are retailing strategies still far too dependent on passenger growth or can the big retailers offer a future of qualitative improvement in passenger yield?
Eugenio Andrades
Divisional Chief Executive Officer UK, Central and Eastern Europe
DUFRY
Speaker brief: DUFRY is the biggest airport retailer in the world by far with a 24% market share. Having achieved global domination, will its vision to increase yields now be equally transformative? Its corporate strategy states: “the increase of passenger numbers is the most important driver of our business while developing innovative commercial concepts with landlords and brands alike.” Despite these claims and an ambition: “driving change in the way the travel retail industry operates” do retailers and airports still rely far too heavily on passenger growth to deliver improved sales?
Lunch in the Exhibition
Less is more: Are some key profit centres, under-appreciated and worryingly over-exploited by over-ambitious concession targets?
SECOND WORKING SESSION
Chairman
Kam Jandu
Chief Commercial Officer
Budapest Airport
Panellists
Unglamorous gold: Car parking, car rental and bureaux de change are among the best performers in the airport commercial and retail mix, although they are also in a group of activities most impacted by (avoidable) off-airport competition. Should airports be more concerned about how they can assist their concessionaires? Are concessionaire-airport partnerships still often financially unfair and is this a roadblock to better long-term profitability? How can these apparently traditional/conventional businesses be innovated to produce revenue enhancement?
James Ware
General Manager/Vice President, France
Enterprise Holdings
Arturs Saveljevs
Member of the Board / Director of Commercial Department
Riga International Airport
Anthony Wagerman
CEO
Travelex
Coffee break in the Exhibition
Exclusive previews: Brand new centres of commercial excellence opening in 2017-20
THIRD WORKING SESSION
Chairman
A vision to deliver the most surprising commercial experience in a European airport
Filip Soete
Chief Commercial Officer
Aéroports de la Côte d’Azur
Speaker brief: Defend the claim made for the €45 million Terminal 1 and Terminal 2 commercial area renovations at Nice Côte d’Azur Airport which will be completed in May 2017.
Speakers
Rome Fiumicino’s new €400m Pier E includes the ‘Piazza del Made in Italy’ with “a unique Italian offering in the fashion-luxury sector and F&B”. Defend the claim that this 10,000sqm shopping mall “sets a new retail benchmark”.
Ugo de Carolis
CEO
Aeroporti di Roma
What can the airport industry learn from out-of town-experiences and what new ideas can be brought to airports from this?
Walter Seib
CEO
HMSHost International
Are walkthrough stores the ultimate retail format for future developments?
Dag Rasmussen
Chairman and CEO
Lagardere
Gala Dinner
Location: Le Negresco
Session Details
With its majestic décor, Le Negresco provides idyllic surroundings for the Gala Dinner. Blending Napoleon III style with the 21st century and Versailles décor with the Mediterranean, the charming Negresco is the perfect combination of historic and contemporary. World class entertainment and the best French cuisine are guaranteed at the Gala Dinner, where guests can continue to network, in a relaxed environment.
Sponsored by
The Gala Dinner will be followed by an After Party, taking place at Le Consulat
Hosted by:
Inspirational Keynote Speech
“Successfully transplanting a global brand to airports”
Daphné de Jenlis
CEO, Louis Pion - Royal Quartz
Groupe Galeries Lafayette
Is F&B both underperforming but, at the same time, the great hope for the future?
Chairman
Simon Best
VP Innovation
Duty Free Innovation
Defining presentation
Is there an underperformance problem in the airport F&B sector?
Ezio Balarini
Group Chief Marketing Officer
HMSHost International
Defend the claim: Autogrill strategy focuses on “constant value creation” through “expansion into new airports” combined with “increased capture rate and increased average bills at the restaurants managed.” Is this strategy just about its desired “aim to continue growing” or does Autogrill believe that there is great room for improvement of F&B yields?
Speakers
A centre of excellence in ‘glocalisation’? SSP has brought a great variety of ideas to its new concessions in Nice. Why does SSP believe these particular concepts will deliver the much greater profits desired by the airport’s new owners?
Gérard D'Onofrio
Managing Director
SSP Food Travel Experts
Speaker brief: SSP’s new concessions in Nice Airport range from ‘grab-and-go’ outlets to partnerships with Michelin-starred chef, Mauro Colagreco. SSP has also imported “Jamie’s Italian.” What evidence-gathering led it to import this UK household name, and its many other new ideas?
Defend the claim: “Operating in a complex market threatened by the risk of standardisation. Areas provides catering services that are unique and far removed from ready-made solutions”
Alexandre de Palmas
General Manager Concessions, France and Northern Europe
Areas
Speaker brief: Areas, the number-three global player in airport catering, emerged just one year ago from a reorganisation of Elior. It makes great claims for meeting consumer expectations with its “Savor Your Way” offers which it marries to a very technical approach based on “consumer flow management.” Can it also demonstrate that it’s non-standard approach produces above-standard results for its airport landlords?
Coffee break in the Exhibition
Future proofing or falling short?
FIFTH WORKING SESSION
Chairman
Future proofing or falling short? Are airports moving anything like fast enough to keep pace with the buying trends of the much talked-about, but little-understood Millenials, Chinese travellers, and the increasingly affluent aging traveller?
Luke Barras-Hill
Deputy Editor
TR Business
Speakers
What are the growth levers for airport media? Are airport advertising companies fully engaging the technical possibilities of digitialisation? Is opportunity hampered by concession fees often exceeding 70% of revenue?
Jérôme Lepage
Marketing & Business Development Director - Transport
JCDecaux
JCDecaux claims: “Airports are a place where passengers are willing to interact with digital media, actively wishing to download content to get to know brands better, with up to 61% prepared to download offers and discount vouchers.” While it already operates more than 5,000 digital advertising panels in airports worldwide, is JCDecaux keeping pace with “the power of engagement that digital media can bring to a brand”? Is investment threatened by the average 50-70% of all advertising revenues JCDecaux pays to airport authorities?
Airports need to very carefully develop their master retail strategy & vision to maximise income developing the most attractive passenger flows to create theatre, excitement and a dynamic, attractive and diverse retail offer. However, how often does advertising sit within this thinking?
Paula Oliver
Managing Director
Wildstone Airports
Welcome Address block
What should airports, retailers and brands be doing to achieve a successful engagement and a great customer experience within airport retail space?
Tony Whittaker
Leader, Disruptive Technology Group, Travel & Transportation
UNISYS
Lunch in the Exhibition
Airport Tour
Our host Aéroport Nice Cote d’Azur will deliver a tour of the recently renovated Terminal 1 surroundings and upgraded commercial areas as well as an exclusive preview of Terminal 2, which is due to officially open in late May 2017. Attendees will be able to view the new extension and walkthrough space including a number of new high profile shops, as well as the new security area.
Spaces on both tours are extremely limited therefore we recommend registering your attendance at the ACI EUROPE Commercial and Retail Conference and Exhibition in order to confirm your space on these exclusive airport tours