22nd Annual ACI EUROPE General Assembly and Congress
"Putting the passenger first – from infrastructure managers through to service providers"
Hosted by: 
22nd Annual ACI EUROPE General Assembly and Congress
Conference Theme Announced
“Putting the passenger first – from infrastructure managers through to service providers”
20-22 June 2012, Palacio Municipal de Congresos, Madrid, Spain
Year after year, the ACI EUROPE Annual Congress addresses the most important issues facing the aviation industry and typically attracts over 450 senior executives from airports and airlines, as well as national and European-level legislators and regulators, consultants, suppliers and the media.
2012 ACI EUROPE General Assembly and Congress Programme
Wednesday 20 June 2012
Back to topWorld Business Partner Meeting
16:00 – 18:00
Welcome Reception
Hosted by:
Thursday 21 June 2012
Back to top09:00
The Airport Leaders Symposium
A briefing and discussion by airport leaders on the fundamental issues of the moment, with a focus on how to build financial and operational resilience into an airport company.
Chairman:
Catherine Mayer, Vice President Airport Service, SITA
Panellists:
Arnaud Feist, CEO, Brussels Airport
Dr Yiannis Paraschis CEO, Athens International Airport and Chairman, ACI World
Jost Lammers, CEO, Budapest Airport
10:15
Official Opening of the Exhibition and refreshment break
11:00
Opening Session
Welcome addresses:
State of the Industry Address
Olivier Jankovec, Director General, ACI EUROPE
Welcome Address from the ACI EUROPE President
Declan Collier, CEO, London City Airport and President, ACI EUROPE
Welcome Address from the Host
Jose Manuel Vargas, President, Aena
Keynote Address:
Putting the passenger, and aviation, at the heart of the development strategy in Dubai
Tim Clark, President, Emirates Airline
Tim Clark has been in the civil aviation business for his whole professional career, having joined British Caledonian in 1972. In 1975 he moved to Gulf Air in Bahrain and subsequently in 1985 to Dubai where he became a member of the founding team of Emirates as Head of Airline Planning. He is now the President of Emirates Airline which now serves 119 cities in 71 countries with a fleet of 169 wide-bodied aircraft. The airline has an aircraft order back log of 234 units valued at over USD $72 billion at list prices and this includes the largest order for the A380 of 90 units.
12:30
Networking Lunch Break in the Exhibition
13:45
First Working Session
How is the airport/airline relationship evolving and what it will mean for industry stakeholders, and ultimately the passenger?
Each speaker delivers a short presentation on the subject from their perspective before moving to a panel discussion where points raised in the presentations are discussed.
Chairman's Presentation: Exclusive findings from a major new research study into airport competition
Harry Bush, Former Group Director Economic Regulation, UK Civil Aviation Authority
Panellists:
Dr Sani Sener, President and CEO, TAV Airports Holding
Giulio De Metrio, Chief Operating Officer & Deputy CEO, SEA S.p.A
Thomas Woldbye, CEO, Copenhagen Airports A/S
Manuel López Aguilar, Director General, Iberia
Fernando Val, COO, Vueling Airline
15:15
Networking Refreshment Break in the Exhibition
16:00
The 22nd ACI EUROPE General Assembly
For ACI EUROPE Regular Members and World Business Partners (observer status) only.
17:30
Conference Close
19:30
The Gala Dinner
Hosted by:
Friday 22 June 2012
Back to top09:00 - 10:30
The Airport Investors Forum
Panel discussion follows a five-minute presentation from each panellist.
Chairman:
Arturo Recio, Global Head of Infrastructure, HSBC
Panellists:
George Casey, President and CEO, Vantage Airport Group
Nicolás Villén, Chief Executive Officer, Ferrovial Aeropuertos
Dong Guiguo, Chairman, HNA Airport Group*
10:30
Networking Refreshment Break in the Exhibition
11:15
Second Working Session
Improving performance and efficiencies on the ground for the benefit of the passenger
Chairman:
David McMillan, Director General, EUROCONTROL
Innovative strategies to enhance efficiencies, and the passenger experience, to become Europe's preferred airport
Jos Nijhuis, President and CEO, Schiphol Group
The importance of airports as ground operations coordinators to deliver the benefits of Single European Skies, and influence environmental improvement measures by its partners
Michael Kerkloh, CEO, Munich Airport
Why airports need to embrace easyJet's Project Halo initiative focusing on mobile passenger processing
Cath Lynn, Group Director Customer and Revenue, easyJet
How will SESAR maximise capacity, whilst delivering better operations and environmental performance on the ground for airports and passengers?
Patrick Ky, Executive Director, SESAR Joint Undertaking
12:45
Networking Lunch Break in the Exhibition
14:00
Third Working Session
Improving the passenger journey though the airport by providing a personalised experience and innovative commercial offer
Chairman:
José Maria Palencia, CEO, World Duty Free Group
Giving the customer what they want – Helsinki Airport is introducing a range of new consumer services following a unique experiment which included hiring "quality hunters" to travel the world to source best ideas, and asking passengers to provide input too. What were the findings of the initiative and what is being rolled out as a result?
Kari Savolainen, CEO, Finavia
Reinventing the Airport Experience for 2025 to counter reduced dwell time and maintain commercial success – Exclusive findings from a major new research study
John Jarrell, SVP Amadeus N.A., Amadeus
The "Airport Genie" product – a unique tool developed by DAA to facilitate connections and build self-hubbing capability
Oliver Cussen, Deputy Chief Executive, Dublin Airport Authority
Utilising advanced CRM and online tools to deliver personalised commercial offers to the right passenger at the right time
John Holland-Kaye, Commercial Director, BAA
PRESENTATION FROM THE HOST OF THE 2013 ACI EUROPE ANNUAL GENERAL ASSEMBLY, CONGRESS AND EXHIBITION
15:30
Event Close
* Speaker to be confirmed.
Testimonials from 2011
"The conference has been very interesting. There has been a very good turnout and an attentive audience, with good interaction. The event has been a good opportunity to discuss the key issues and share ideas. The conference has addressed all the right issues."
Philippe Bernand
CEO, Aéroports de Lyon
"The event has been very well attended. The quality of delegates I've seen from investors to airlines to airport operators has been very high. The quality and variety of exhibitors has been very impressive and the conference has provided a great platform to talk about the key issues."
Stewart Wingate
CEO, Gatwick Airport
"The discussions and presentations have been very rich in subject and information. The key issues have been addressed. The hosts and organisers have done a fabulous job."
Waleed Youssef
Chief Strategy Officer, TAV Airports Holding
Social Events
ACI EUROPE are renowned for their networking social events – all ACI EUROPE Annual Congress and Exhibition participants are invited to attend the outstanding social programme hosted by Aena providing a fantastic opportunity for networking with industry colleagues.
Welcome Reception - Wednesday 20 June 2011
Networking Gala Dinner - Thursday 21 June 2011
