The Best Airport Awards

Deadline: 5th April 2019

The ACI EUROPE Best Airport Awards are presented to airports for excellence and achievement across a whole range of disciplines including:

  • Retail
  • Community Relations
  • Facilities
  • Customer Service/Passenger & Airlines
  • Security
  • Environmental Awareness
  • Operations

4 categories based on passenger numbers:

  • Best Airport Under 5 Million Passengers
  • Best Airport 5-10 Million Passengers
  • Best Airport 10-25 Million Passengers
  • Best Airport Over 25 Million Passengers

Best Airport, Under 5 Million Passengers

  • 2018 Tallinn Airport
  • 2017 Cork Airport
  • 2016 Keflavik International Airport
  • 2015 London City Airport

Best Airport, 10-25 Million Passengers

  • 2018 Hamburg Airport
  • 2017 Alicante-Elche Airport
  • 2016 Brussels Airport
  • 2015 Malpensa Airport Terminal 1

Best Airport, 5-10 Million Passengers

  • 2018 Sevilla Airport & Bristol Airport
  • 2017 Naples International Airport
  • 2016 Glasgow Airport
  • 2015 Cologne Bonn Airport

Best Airport, Over 25 Million Passengers

  • 2018 Rome Fiumicino Airport
  • 2017 Adolfo Suarez Madrid-Barajas Airport
  • 2016 London Heathrow Airport
  • 2015 London Heathrow Airport

The Eco-Innovation Award

Deadline: 5th April 2019

The 10th ACI EUROPE Eco-Innovation Awards, in association with Airport Carbon Accreditation, will be presented to the airport that has demonstrated outstanding environmental performance and an innovative approach to environmental management.

Your airport will have to select and apply ONLY for ONE of these environmental disciplines:

  • Climate Change
  • Noise Management
  • Biodiversity & Wildlife Management

Within the chosen discipline, your airport is required to highlight ONE single project.

Projects should be focused on innovation.

  • 2018 Amsterdam Airport Schipol
  • 2017 Munich Airport
  • 2016 Oslo Airport
  • 2015 London Heathrow Airport

The HR Excellence Award

Deadline: 5th April 2019

The ACI EUROPE HR Excellence Award was created in 2017. The ACI EUROPE Leadership and Human Resources Forum, established in 2013, wishes to recognise a HR department who have demonstrated excellent leadership and human resources management among the ACI EUROPE Regular Members.

The objective of this annual award is to give exposure to excellence that will help the airport community better assess and implement the new procedures and skills needed to develop the industry’s workforce, looking at the various challenges facing HR Directors and airport leaders, such as mobility, succession planning, training, wellbeing and digitalization. Recognising that the HR management is increasingly involved in the strategic development of an airport, and contributes to the social and economic fabric of the airport community.

2018 Winner – Lene Beier-Simonsen Holling, HR Director, Copenhagen Airport
2017 Winner – Paula Stannett, HR Director, Heathrow Airport

The Accessible Airport Award

Deadline: 5th April 2019

The Accessible Airport Award in association with the European Disability Forum will return again this year. This award is the perfect opportunity to showcase your airport’s good practice examples and get recognition for the work that has already been done, while encouraging other airports to do the same.

  • 2018 Pafos International Airport
  • 2017 Larnaka International Airport
  • 2016 Dublin Airport

Rules & Requirements

  • Entries must not exceed word counts or permitted number of accompanying documents. Ensure you check the correct criteria for the category you are entering before submitting your entry.
  • Entries made after the deadline 5th April 2019 will not be accepted. For questions regarding this deadline please contact directly.
  • The ACI EUROPE Best Airport Awards entries are open to ACI EUROPE Member Airports.
  • Each entry (per airport, per category) is subject to a €500 administration fee. All fees must be received by the abovementioned deadline for entries to be accepted.
  • Airports may make multiple submissions to different categories where appropriate.
  • It is the entrants responsibility to ensure their entry meets the criteria outlined in the relevant category.
  • Please note the criteria for each of the awards are unique and should be carefully considered.

Entry Tips

The information below is designed to assist with producing a successfully shortlisted entry. Ensure your submission also meets the rules and requirements set out here.


Previous entrants have provided photos, statistics and graphs/charts to strengthen their submissions. Stand out applications also incorporate more creative evidence such as press releases, marketing campaigns, awards won, testimonials and letters of endorsement from government officials. These do not count towards the word count; however, do ensure materials make your entry more coherent and you do not exceed the stated number of supporting documents, as we may ask you to revise your entry.

Appendices are supporting evidence and should be relevant to the main body of your entry. Any appendices too large to share via email can be shared as a zip file using secure transfer sites such as Ensure you include details of your entry (full name, organisation, award category) in the transfer.

Meeting the criteria

The criteria documents provided give a strong guide as to what the judges will be looking for from entries.

Clear communication

  • Provide a brief insight into your airport’s current position.
  • Make your entry concise and easy to digest.
  • Focus on key points in a structured and interesting narrative.
  • Keep it factual and avoid unsupported claims. Facts and figures will strengthen your entry.
  • Ensure the entry is visually neat and appealing.
  • Have your entry proofed and any links or videos tested prior to submission.

Submitting your entry

  • Leave plenty of time to complete your entry to ensure it is of highest quality and extra time to account for content being signed-off in your department.
  • Have a lead contact on the entry; this person will coordinate materials, make the submission, and be contactable for all matters in the lead-up to the Awards Ceremony.
  • Ensure you have the appropriate permissions to share the information provided in your submission.
  • Ensure the format of your submission is easy to read. PowerPoint and PDF text documents are preferable.
  • The ACI EUROPE Best Airport Awards are split into 7 categories, so be mindful of using the correct entry form to avoid confusion during the judging process.

Entry Documents

The Entry Documents below are split into award categories. Each category has specific requirements & a unique entry process, so please ensure you download and complete the correct forms for your entry. Submit your entry form to at your earliest opportunity, and ensure your full awards entry is submitted no later than 5th April 2019.

To use the interactive entry forms please open PDF documents using Adobe Acrobat Reader.
You can download it for free here.

Deadline: 5th April 2019

Submit your entry

Why enter the ACI EUROPE Best Airport Awards?

The ACI EUROPE Best Airport Awards recognise excellence and achievement across a whole range of disciplines relating to airport operations. Successful entrants, whether shortlisted for an award or winning one, will be recognised for their outstanding achievements in front of 400 Chief Executives and industry leaders as part of the Gala Dinner proceedings at the 29th ACI EUROPE Annual Congress in Limassol, Cyprus.

Participate in the highly regarded ACI EUROPE Best Airport Awards to:

  • Showcase your achievements
  • Generate excellent PR opportunities
  • Attract new business partnerships
  • Receive validation for your team’s hard work

How to enter

  1. Ensure you have thoroughly reviewed the criteria documents for the category you wish to enter.
  2. Once it is confirmed which category you will enter, download and complete the appropriate entry form and submit to You do not need to provide your full submission with your entry form, but the administration fee must be paid immediately.
  3. Consider our Entry Tips for producing the most impressive submission.
  4. Ensure you have met all rules and requirements.
  5. Provide your full submission to no later than 5th April 2019.
  6. Register your team to attend the ACI EUROPE Annual Congress, 25 – 27 June 2019, Limassol, Cyprus. Winners will be announced as part of the proceedings at the Gala Dinner on the 26th June.

ACI EUROPE/WORLD General Assembly, Congress & Exhibition 2018 awards gallery


We’re looking to increase our brands’ presence in travel retail, and this event is a good opportunity to learn more and grow our visibility. We have made excellent contacts here.

The Hershey Company
Steve Bentz
General Manager World Travel Retail The Hershey Company

There has been an impressive level of dialogue at this event. That is always healthy, as we all need to understand each other’s objectives. As a brand owner, I can confirm that the ACI EUROPE Airport Commercial & Retail Conference & Exhibition has been very interesting and useful. The networking and social events have been very good. I will certainly come back again.

Mondelez World Travel Retail
Jaya Singh
Managing Director Mondelez World Travel Retail

The event has been very interesting as always. I have attended three times now, and the content is always highly relevant to airport retail trends.

Malta International Airport
Alan Borg
Chief Executive Officer Malta International Airport

The conference has been engaging and interactive, and there have been excellent networking opportunities. I highly recommend attending.

Dubai Duty Free
Sean Staunton
Vice President Operations Dubai Duty Free

The conference sessions have been interesting. The Q&A discussions in particular have been excellent, with lots of audience participation.

Heathrow Airport
Brian Woodhead
Commercial Director Heathrow Airport

There has been a good level of engagement and interaction between the panellists and audience during the conference sessions. The networking has also been great.

Alan Brennan
Global Head of Sales Nestle

The right people are here, and the event is certainly a good fit for us. The networking and social events have been fantastic. We have existing relationships with many of the airports here, and it is good to see them in attendance too.

Enterprise Holdings
Jennifer Koontz
European Airport Properties & Relations Director Enterprise Holdings

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Quick Contact

To discuss a bespoke sponsorship package for your company, please contact: 

Abbie Kearl contact

Abbie Kearl
Exhibition Sales Manager