The 16th ACI EUROPE Awards 2020

The ACI EUROPE Awards recognise excellence and achievement across a whole range of disciplines including the Best Airport awards (in size category), the HR Excellence Award, the Eco-Innovation Award and the Accessible Airport Award in association with the European Disability Forum.

The award entries will be assessed by a panel of expert judges and key institutional stakeholders. Winners will be announced in front of an audience of 400 Chief Executives and industry leaders as part of the proceedings of the Gala Dinner, taking place at the 30th ACI EUROPE Annual Assembly & Congress 2020 in Geneva.

Please note that the deadline for awards submissions has been postponed and further details will follow shortly.

Many thanks for your patience and support at this time.
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The Best Airport Awards

The ACI EUROPE Best Airport Awards are presented to airports for excellence and achievement across a whole range of disciplines including: Retail // Community Relations // Facilities // Customer Service/Passenger & Airlines // Security // Environmental Awareness // Operations

ACI EUROPE Best Airport 2019 Winners - 5 categories based on passenger numbers:

Under 5 Million Passengers

5-10 Million Passengers

10-25 Million Passengers

25-40 Million Passengers

Over 40 Million Passengers

Best Airport, Under 5 Million Passengers

  • 2018 Tallinn Airport
  • 2017 Cork Airport
  • 2016 Keflavik International Airport
  • 2015 London City Airport

Best Airport, 10-25 Million Passengers

  • 2018 Hamburg Airport
  • 2017 Alicante-Elche Airport
  • 2016 Brussels Airport
  • 2015 Malpensa Airport Terminal 1

Best Airport, 5-10 Million Passengers

  • 2018 Sevilla Airport & Bristol Airport
  • 2017 Naples International Airport
  • 2016 Glasgow Airport
  • 2015 Cologne Bonn Airport

Best Airport, Over 25 Million Passengers

  • 2018 Rome Fiumicino Airport
  • 2017 Adolfo Suarez Madrid-Barajas Airport
  • 2016 London Heathrow Airport
  • 2015 London Heathrow Airport


The Eco-Innovation Award

The 11th ACI EUROPE Eco-Innovation Award, in association with Airport Carbon Accreditation, will be presented to the airport that has demonstrated outstanding environmental performance and an innovative approach to environmental management. Your airport will select and apply for ONE of the following environmental disciplines:

  • Climate Change
  • Local Air Quality
  • Water & Water Waste Management

2019 Eco-Innovation Award Winners

Menorca Airport

  • 2018 Amsterdam Airport Schiphol
  • 2017 Munich Airport
  • 2016 Oslo Airport
  • 2015 London Heathrow Airport
  • 2014 Oslo Airport

The HR Excellence Award

The ACI EUROPE Leadership and Human Resources Forum, recognises a stand-out HR Department who have demonstrated excellent leadership and human resources management among the ACI EUROPE Regular Members. As a result, the ACI EUROPE HR Excellence Award was created in 2017.

The objective of this annual award is to give exposure to excellence that will help the airport community better assess and implement the new procedures and skills needed to develop the industry’s workforce, looking at the various challenges facing HR Departments and airport leaders.

The 2020 award will particularly focus on how HR Departments successfully integrate sustainability into their work and organisational policy, supporting diversity, well-being and environmental responsibility of staff and their stakeholders.

HR Excellence Award Winner

2019 HR Excellence Award Winner

HR Excellence Awarded to Natasa Iacovides, Senior HR Manager, Hermes Airports and Eleni Kaloyirou, CEO Hermes Airports

2018 HR Excellence Award Winner

HR Excellence Awarded to Lene Beier-Simonsen Holling, HR Director, Copenhagen Airport

2017 HR Excellence Award Winner

HR Excellence Awarded to Paula Stannett, HR Director, Heathrow Airport

The Accessible Airport Award

The Accessible Airport Award in association with the European Disability Forum will return again this year. This award is the perfect opportunity to showcase your airport’s good practice examples and get recognition for the work that has already been done, while encouraging other airports to do the same.

Airports are a crucial part of the travel chain for all passengers, including passengers with disabilities. The level of accessibility of the airport as well as the range and the quality of the assistance services offered make a huge difference to the travel experience, both for experienced and inexperienced travellers.

2019 Accessible Airport Award Winner

The ACI EUROPE Accessible Airport Award was presented to Russell Guthrie, Senior Media Campaigns Manager, Gatwick Airport, by Christakis Nicolaides, President of the Cyprus Confederation of Organisations of the Disabled, on behalf of the European Disability Forum.

Register to attend the 30th ACI EUROPE Annual Assembly & Congress

Hosted by - Genève Aéroport 16-18 June 2020

Register now

Previous ACI EUROPE Annual Congresses

Transform or die – Airports & the Sustainability challenge

The 29th ACI EUROPE Annual Assembly & Congress, hosted by Hermes Airports, took place in Limassol on 25-27 June 2019...
Read the full report

Airports as Brands and Businesses

28th ACI EUROPE/World General Assembly, Congress & Exhibition, Brussels, 18-20 June 2018...
Read the full report

Airport Leadership in Change

27th ACI EUROPE General Assembly, Congress & Exhibition, Paris, 12-14 June...
Read the full report


I have really enjoyed this year’s ACI EUROPE Annual Congress. It has been good to learn about current issues in our industry, including the aims of airport investors and the latest projects. I feel the right issues are being addressed in the conference sessions.

Limak Kosovo Prishtina International Airport Adem Jashari

Haldun Firat Köktürk, Board Member and CEO, Limak Kosovo Prishtina International Airport Adem Jashari

It has been a very good conference, with interesting sessions. I have really enjoyed the event. The networking and social opportunities are also excellent.

Adolfo Suárez Madrid Barajas Airport

Elena Mayoral Corcuera, Airport Director, Adolfo Suárez Madrid Barajas Airport

here has been a useful mixture of panel discussions and presentations, and a good level of interaction with the audience. The presentation by Brussels Airport CEO Arnaud Feist was absolutely fantastic. I have found the event very busy, and have enjoyed the networking opportunities, including the fabulous Welcome Reception and Gala Dinner.

Moody’s Investors Service

Andrew Blease, Associate Managing Director Infrastructure Finance, Moody’s Investors Service

We are very happy with how the event has gone for us. It has been a good event and very busy. As an exhibitor, we have found the size of the exhibition to be perfect. The conference sessions I attended were very interesting, and the networking and social aspects have been very good. The ACI EUROPE Annual Congress is a well-respected event and is very good for us.


Jordi Floreta, VP and Commercial Director, ADELTE

The conference sessions have all been very different and interesting. The presentation from the Brussels Airport CEO was very personal and showed how critical leadership is. I liked the format of the panel sessions, which encouraged good, open debate.

Ontario Airports Investments

Luke Bugeja, Asset Director, Ontario Airports Investments

The conference has effectively condensed the macro trends of the industry, which is very valuable. It is my first time attending the ACI EUROPE Annual Congress. I have been impressed by the level of interaction and the opportunities for discussion and consideration of the most important issues affecting our industry.

Bern Airport

Dr Mathias Gantenbein, Managing Director, Bern Airport

It is my first time attending the ACI EUROPE Annual Congress and it has been a very positive experience. We are here to make new contacts and it has been really good.


Felicia Constandopoulos, Deputy Head of Marketing & Sales, Concretum